Emergency
Emergency callouts
Systems pick the hottest week to fail. Ring us and we will get someone out to you as fast as we can.
Air conditioning rarely fails on a mild day. It fails in the first week of a heatwave, in a server room on a Friday evening, or in a restaurant an hour before service. When it does, you need someone who will answer the phone and turn up.
We provide emergency callouts for the systems we have installed and for systems fitted by others. Ring us, tell us what is happening, and we will get an F-Gas qualified engineer out to you as fast as we can. Callouts outside office hours are available on request.
Our engineers carry the tools and the common parts needed to diagnose the leading makes and, wherever the parts allow, repair them on the first visit. Where a part has to be ordered we tell you straight away, make the system safe, and come back to finish the job.
What is included
Diagnosed, repaired, explained.
A callout starts with a proper diagnosis, not a guess. We check the controller and any error codes, the refrigerant charge, the electrics and the outdoor unit, and we tell you what has failed and why before any work is done.
You get a clear price for the repair, the work carried out there and then wherever the parts allow, and a straight answer if a system is at the point where repair no longer makes sense.
- Callouts for homes and businesses across the South East
- Systems we installed and systems fitted by others
- Diagnosis and repair by F-Gas qualified engineers
- Common parts carried for the leading makes
- Out of hours callouts available on request
- A clear price before the repair begins
When you ring
What happens next.
A breakdown is stressful enough without wondering whether anyone is coming. This is how a callout runs.
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01
You ring us
Tell us what the system is doing, or not doing, and where you are. The numbers are at the top of every page.
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02
We ask a few questions
Any error code on the controller, whether the outdoor unit is running, and when the system was last serviced. It often tells us what to bring.
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03
An engineer is booked
We get someone out to you as fast as we can, and we tell you honestly when that will be rather than promising a time we cannot keep.
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04
Diagnosed and repaired
Many faults can be put right on the first visit. Where a part has to be ordered we say so, make the system safe, and come back to finish.
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05
Kept that way
Once it is running we can put it on a maintenance schedule, so the next hot week is one you do not have to think about.
Our own work
Photographs from recent jobs.
Every photograph on this site is one of ours. Click any photo on the gallery page to see it larger.
The job itself
From survey to switch on.
You always know who is coming and what happens next.
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01
Survey…
We come out, discuss your requirements, determine the best solution.
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02
Quote…
A system is designed and priced free of charge and with no obligation.
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03
Install…
Our own qualified F‑Gas engineers carry out the installation with minimal disruption.
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04
Switch on…
We give you a full handover and a comprehensive warranty on our work and the units.
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05
Maintenance
We provide a full maintenance schedule in accordance with the manufacturer’s requirements.
Questions
Asked before most jobs.
How quickly can you get to me?
As fast as we can, and we will tell you honestly when that is when you ring. It depends on where you are and what else is booked that day. We cover the South East, so we are rarely far away.
Do you attend systems you did not install?
Yes. We repair the leading makes whoever fitted them. Where we can see the original installation was the cause of the fault we will say so, and tell you what it would take to put right.
What should I check before I ring?
That the system has power, whether the controller is showing an error code, and whether the outdoor unit is running. None of it is essential, but it helps us bring the right parts.
Do you offer callouts outside office hours?
Yes, on request. Ring the mobile number and we will tell you what we can do. Businesses on a maintenance contract get priority response between visits.
In their words
“Their installation actually enhanced the architectural aesthetics of a high design environment.”
Trey · Private home on the Kent coast
Where we work
Across the South East of England.
We are based in West Sussex and work throughout the South East of England, including the Greater London area. These are some of the towns we have covered. If yours is not on the list give us a call and we will try to accommodate you.
Next step
Book your free survey.
Send us your enquiry. An engineer will visit to ascertain your requirements and agree with you the best solution. We will then provide you with a quote. All free of charge and with no obligation.
